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How we handle your account and your data

We operate within a clear legal framework that protects your account, your deposits and your withdrawals.

Account securityData protectionWithdrawal verificationDispute resolution

Our legal posture and your eligibility

mandala slot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

mandala slot operates where local law permits. Access to the platform and your ability to hold an account depends on local law in your region. We verify your identity and location when you open your account and before any withdrawal, to make sure you meet the

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eligibility requirements that apply where you play. Deposits made via DANA, OVO, GoPay or QRIS are processed through our payment partners, who apply their own compliance checks. If a transaction is declined or flagged, our support team will contact you with the reason and next steps.
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We keep records of all deposits, withdrawals and account activity for the period required by applicable regulations. If you move to a region where access no longer applies, we'll notify you and suspend your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

How to contact us about legal or account matters

Live chat support Open your account and head to the Help section in the bottom-right corner of the lobby. Our support team responds to legal and account questions during active hours, seven days a week.

Email escalations For formal disputes, account holds, or data-access requests, send a message to our legal support inbox. Include your account number and a clear description of your issue; we aim to respond within two business days.

Account settings Log into mandala slot, open Settings, then Account & Security. You'll find options to update your personal details, review login history, and request a data export or account closure.

HOW WE PROTECT YOU

Data, security and your control

Account verification

Before you can withdraw, we confirm your identity using information you provided at signup. If we can't verify a withdrawal request, our team reaches out to you directly via the email or phone number on your account.

Data handling

We collect only the information needed to verify your account, process your payments and comply with local law. Your personal data is encrypted in transit and at rest. We do not sell your data to third parties.

Cookie and tracking

mandala slot uses cookies to keep you logged in, remember your lobby preferences and detect fraud. You can manage cookie settings in your browser; disabling them may limit some lobby features but won't block gameplay.

Data retention

We keep your account records, transaction history and login logs for as long as your account is active, plus a minimum retention period set by local regulations. After you close your account, we retain records as required by law.

Payment security

Deposits via DANA, OVO, GoPay and QRIS are handled by our payment partners using industry-standard encryption. We do not store your payment credentials; your bank or e-wallet app handles authentication.

Your rights

You have the right to view your personal data, request corrections, and ask for a copy of everything we hold on your account. Log into Settings or contact our support team to submit a data-access or correction request.

Frequently asked questions about your rights and our policies

We ask for your full name, date of birth, email address, phone number and residential address. We also verify your identity using these details before processing your first withdrawal. You can review what we hold by opening your account Settings.

Yes. Log into your account, open Settings, then Account & Security, and select 'Request my data'. We'll compile your personal information, account history, transaction logs and login records into a file and send it to your registered email within five business days.

We retain your data for the minimum period required by local law, typically between one and three years after closure. This allows us to process final withdrawals, handle disputes and meet regulatory obligations. After that period, we securely delete your personal information.

Our payment partners verify each withdrawal request. If there's an issue—mismatched details, regional restrictions, or fraud checks—our support team contacts you within one business day with the reason and instructions to resolve it.

Access to mandala slot depends on local law where you live. We do not operate where local law prohibits online gaming. If your region's laws change or restrict access, we will notify you and suspend your account. Contact our support team if you have questions about your region's eligibility.

Yes. If you believe a transaction was made without your authority or in error, contact our support team with your account number and transaction ID. We investigate all disputes and work with our payment partners to resolve them within seven to ten business days.

We use encrypted passwords and monitor your account for unusual login patterns. If we detect login attempts from a new device or region, we may ask you to verify your identity before granting access. You can review your login history in Settings at any time.

How we handle your account and your data

How to contact us about legal or account matters

Data, security and your control

Account verification

Data handling

Cookie and tracking

Data retention

Payment security

Your rights

Frequently asked questions about your rights and our policies

01 What personal information do you collect when I open an account?

02 Can I access or download all the data you have on me?

03 How long do you keep my account data after I close my account?

04 What happens if my withdrawal is declined or delayed?

05 Where does mandala slot operate and who regulates it?

06 Can I dispute a transaction or claim I didn't make a deposit?

07 How do you handle account security and login attempts?

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