Reference

How mandala slot protects your account and payments

Every account you open on mandala slot is built on clear, straightforward data practices.

Data collection is transparentPayment details are encryptedYour account stays yours to control
mandala slot How mandala slot protects your account and payments
REACH OUR TEAM

How to contact us about your privacy

Live chat Open the chat window in your account lobby. Our support team in Makassar responds to privacy questions within two hours, seven days a week.
Email support Send privacy requests to [email protected]. We reply within 24 hours with details on data access, correction or deletion where local law permits.
Account settings Log in and visit Settings > Privacy to view your collected data, update contact details, or download a copy of your account record.
DATA SECURITY

How we keep your information safe

Encrypted payments

Every DANA, OVO, GoPay and QRIS transaction is encrypted end-to-end. We do not store your full payment details; our processor handles the sensitive data.

Cookie transparency

We use cookies to remember your login, track your gameplay preferences and detect suspicious activity. You can manage cookie settings in your browser at any time.

Account access control

Two-factor authentication is optional but available in your account settings. Enable it to add a verification step when logging in from a new device.

Withdrawal verification

Before we send payouts to your DANA, OVO, GoPay or QRIS wallet, we verify your identity and cross-check the destination account matches your registration.

Data deletion requests

You can request we delete your personal data after account closure. We retain transaction records for seven years where local law requires, then securely erase everything.

Privacy changes

If we update this policy, we notify you via email and in your account dashboard at least 30 days before the change takes effect.

Frequently asked questions about privacy on mandala slot

Your personal data is marked inactive but retained for seven years to comply with local regulations and prevent fraud. After seven years, we securely erase everything except transaction summaries needed for tax purposes. You can request earlier deletion where local law permits by contacting [email protected].

Yes. Log into your account, go to Settings > Privacy and select Download My Data. You'll receive a file containing your name, email, phone, transaction history, gameplay logs and any notes from our support team. The file downloads within 24 hours.

We use cookies to keep you logged in, remember your game preferences and detect unusual login patterns from new devices. Analytics cookies help us see which games are popular and where the lobby loads slowly. You can disable non-essential cookies in your browser settings without losing core functionality.

No. Your wallet credentials never reach our servers. A third-party payment processor handles DANA, OVO, GoPay and QRIS transactions directly. We receive only confirmation that your deposit succeeded. Your payment details remain encrypted and separate from your account profile.

Only mandala slot staff with a business need can access your data—our identity verification team, fraud detection system and customer support when you contact us. We do not share your information with game studios, advertisers or marketing partners without your explicit consent.

Visit Settings > Account Information to update your email or phone number instantly. For changes to your name or date of birth, contact [email protected] or use live chat. We verify the request and update your profile within 24 hours to keep your account secure.

We retain deposits, withdrawals and gameplay records for seven years from the date of the transaction where local law requires it. This helps us resolve disputes, detect fraud and meet tax obligations. After seven years, transaction details are permanently deleted unless there is an active dispute.